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How We Handle Your Account Information

We collect what's needed to run your account, verify withdrawals and keep your bKash, Nagad or Rocket deposits secure. This policy explains what we gather, why we need it, and how you can request changes or deletion where local law permits.

Account data onlyPayment verificationWithdrawal checksRetention limitsRequest access
Hi Bage How We Handle Your Account Information

How We Protect Your Information

Every login, deposit and withdrawal travels over an encrypted connection so your credentials and payment details stay private between your device and our servers. We store passwords as salted hashes, which means even our own team can't read them in plain text. Transaction records and identity documents sit behind access controls that limit visibility to verification staff only. We review data-retention policies regularly and delete old session logs, expired KYC scans and closed-account records according to the schedule required by payment processors and local regulation where applicable.

Encrypted transfers

SSL wraps every page request, login attempt and payment instruction so anyone watching network traffic sees only scrambled data. Your bKash, Nagad or Rocket sender number and transaction ID never travel in plain text across the internet.

Minimal collection

We ask for the fewest fields needed to open your account, verify withdrawals and comply with anti-fraud checks. We don't request birth certificates, full addresses or family details unless a withdrawal threshold or local rule specifically requires them.

Cookie control

Session cookies keep you logged in and remember your language preference. Tracking cookies help us measure which game tiles get the most taps so we can improve the lobby layout. You can block or delete cookies through your browser, though some features may stop working.

Retention limits

We hold transaction logs for the period required by our payment partners, typically one to three years, then purge them from active storage. Closed accounts are anonymised after the final withdrawal clears and any dispute window expires under local law.

Privacy Questions and Requests

If you want to see what data we hold, ask us to correct an error, or request deletion of your account information where local law allows, reach us through the channels below. We'll confirm your identity before releasing or changing personal records. Response time depends on the complexity of your request and current ticket volume.

Live chat Open the chat widget in the bottom corner of any lobby page and choose the privacy option from the menu. An operator will verify your account and walk you through data-access or deletion requests in real time.
Email inquiry Send your request to our support email with your registered mobile number and a brief description of what you need. We'll reply with next steps or ask for additional proof of identity if the request involves sensitive account data.
Account settings Log in and head to the privacy tab under account settings to download a copy of your transaction history, update your contact details, or close your account permanently. Deletion is final and cannot be reversed once confirmed.

Privacy Policy Questions

We ask for your mobile number, date of birth and a password. The mobile number receives your OTP login codes, the date of birth confirms you meet age requirements, and the password secures your account between sessions.

No. You complete the payment inside your own bKash, Nagad or Rocket app. We only receive a transaction ID and confirmation once the transfer succeeds, so your mobile-banking credentials stay private between you and your wallet provider.

Yes, where local law permits. Log in and visit the privacy tab under account settings to request a data export. We'll send a file containing your transaction history, login timestamps and any documents you uploaded for verification.

We anonymise your personal details once the final withdrawal clears and any chargeback or dispute window closes, typically within ninety days. Transaction records required by payment processors may be archived longer under their retention rules and local regulation.

We pass transaction records to bKash, Nagad and Rocket to process deposits and withdrawals. We may disclose account details to local authorities if required by law in eligible regions. We don't sell or rent your information to marketing firms or third-party advertisers.

Open live chat or email support with your registered mobile number and ask to close your account permanently. We'll verify your identity, process any pending withdrawal, then delete or anonymise your records in line with local data-protection rules where they apply.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.